Shipping policy

At Level Up Health, we understand the importance of timely and reliable shipping when it comes to delivering our premium health supplements to our valued customers. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process.

Shipping Methods:

We offer various shipping methods to cater to different customer needs. Our standard shipping option is available for all orders and typically takes 3-5 business days for delivery. For customers who require their supplements sooner, we also offer expedited shipping, which guarantees delivery within 1-2 business days.

Shipping Rates:

Our shipping rates are calculated based on the weight and destination of the package. During the checkout process, customers will be provided with the exact shipping cost for their order. We strive to offer competitive shipping rates to ensure our customers receive the best value for their money.

Order Processing Time:

Once an order is placed, our dedicated team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays may experience a slight delay in processing.

Tracking Information:

To keep our customers informed about the progress of their shipment, we provide tracking information for all orders. Once an order is shipped, customers will receive an email notification containing the tracking number and instructions on how to track their package.

International Shipping:

While we primarily serve customers within the United States, we also offer international shipping to select countries. International orders may be subject to additional customs fees, taxes, or import duties, which are the responsibility of the customer. Please note that international shipping times may vary depending on the destination.

Shipping Address:

It is the customer's responsibility to provide an accurate and complete shipping address during the checkout process. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete address information. Customers are advised to double-check their shipping address before finalizing their order.

Lost or Damaged Packages:

In the rare event that a package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that a replacement or refund is provided to the customer as appropriate.

Customer Support:

At Level Up Health, we are committed to providing exceptional customer support. If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to reach out to our friendly customer support team. We are here to help!